Supply and Install Terms and Conditions

1.Supply and Installation

1.1 Prana Energy shall supply the System to the Customer and install the System on the Premises, connecting the System to the meter box for connection to grid as quoted.

1.2 Any document provided in writing that has been provided can be met in electronic form.

1.3 The following work is outside the scope of the installation and charged at Prana Energy’s ordinary work rates (as advised):

a) upgrading metering enclosures,

b) metering requirements that are outside Prana Energy’s standard metering scope;

c) upgrades to boards required by supply authorities;

1.4 With the installation of Solar PV, the electricity contract / tariff may change, we advise contacting the energy retailer for the site and checking the following;

a) Check what new electricity tariffs rates may be applied

b) After installation of the Solar PV system, confirm with energy retailer that the agreed tariff has been applied to the electricity bill.


2.1 In addition to its statutory warranties, Prana Energy warrants that the System will be correctly installed, and its components will meet the agreed specifications.

2.2 Prana Energy provides a 5-year whole system warranty; covering installation, operation and performance of the whole PV system.

2.3 The Customer warrants that:

a) The installation site is safe and is free from dangerous materials, chemicals or toxins, including asbestos; and

b) All electrical services, metering and cabling at the installation site are in compliance with relevant regulations and are safe.

2.4 The Customer agrees that:

a) Warranties in relation to the components are the responsibility of the manufacturer but Prana Energy will provide reasonable assistance to the Customer in relation to any warranties;

b) Prana Energy is not responsible for existing poor-quality roof structures or membranes, repairs to the structure of the Premises, structural engineering or certifications related to the support structure; the owner warrants as part of this offer that the roof is sound.

c) Delivery dates may be extended by Prana Energy where delays occur due to matters beyond Prana Energy’s reasonable control;

d) Any claim against an installation or workmanship warranty is subject to the Customer providing access to the Premises during normal working hours to conduct an installation fault check before conducting any further site visits to support the warranty; and

e) In the event that Prana Energy find the installation fault to be caused by the Premises, the Customer must bear the cost of rectifying the fault and compensate Prana Energy for any costs incurred in finding the fault.

2.5 Prana Energy reserves the right to identify the type of defect and cause of any equipment or installation failure and will not repair or replace the System, or cover the System under warranty, if damage is due to:

a) accident, negligence of the Customer, misuse, theft, vandalism, fire, water or other peril;

b) conditions outside the specification or operation of the products including, but not limited to, electrical power, excessive temperature, excessive humidity or dust;

c) any repair, relocation or alteration of a System not performed by Prana Energy;

d) any cause other than normal use; or (e) the System being damaged due to faults in the equipment or Premises of the Customer.

3.The System

3.1.    The following assumptions have been made regarding; system design, performance, output, STC incentives, return on investment, energy prices.

a)        Performance and output are based on local historical weather data and system design using appropriate degradation rates as specified by product suppliers

b)        STC are a financial incentive and are based on current market rates, deeming period, zone and system size

c)        Return on investment is based on estimated savings, site consumption and performance modeling

d)        Energy prices are taken from billing data taken from the customer

e)        Future savings are predicted from changes in energy pricing taken from industry statical data.

3.2.    The Customer acknowledges that Prana Energy reserves the right to change the equipment to be supplied to the Customer provided the new equipment provides the customer with similar, equivalent or higher output and technical specifications.

3.3.    Title and property of the System will only pass to the Customer when the final payment is made. Until such time:

a)        property ownership and title of the System remains with Prana Energy and the Customer agrees to hold the System as a Bailee for Prana Energy;

b)        the Customer authorises Prana Energy, including its agents or contractors, to enter the Premises to take possession of the System and use all reasonable means to obtain possession; and

c)        the System may not be sold by the Customer

3.4.    The Customer assumes all physical risks for the System, including damage, theft or other loss, upon fixture of the System to the Premises.

3.5.    The Customer agrees that any associated metering or other costs between the Buyer and Energy Supplier or other third parties is an additional cost to the Customer and is not the responsibility of Prana Energy.

3.6.    Measurement of the system output will be demonstrated at the end of the installation and web-based monitoring will be set up will available internet connection.

3.7.    Maintenance guidelines of the system will be provided of the system handover pack, a separate guideline document can be provided before if requested.


4.1.    Unless otherwise agreed, the Customer shall pay for the System in the following instalments:

a)        An amount equal to 40% of the Out of Pocket Investment including GST due on acceptance of the quote provided by Prana Energy (no work will commence, and no equipment will be ordered until payment has been made);

b)        An amount equal to 40% of the Out of Pocket Investment including GST due on delivery of the System to the Premises, being the day on which the System arrives on the Premises;

c)        An amount equal to 20% of the Out of Pocket Investment including GST (being the remaining balance) due on completion of the installation (payable within 7 days) irrespective of the state of meter upgrades.

4.2.    A 60% deposit may be requested over two invoices of 40% and 20% if the delivery and commissioning of system is scheduled to occur 21 business day from contract signing. Account and payment details will also be provided on invoices sent to customer

4.3.    Payments must be made to:
Account Name: Prana Energy Trading

4.4.    The Customer agrees that the amount paid under clause 4.1(a) is used by Prana Energy to order or purchase equipment for the System on behalf of the Customer.

4.5.    The failure by an Energy Supplier to deliver or install metering equipment shall not affect the Customer’s payment obligations in clause 4.1

4.6.    Prana Energy may require progress payments in relation to the payments referred to in clause 4.1(c), such payment being calculated by reference to the proportional value of the installation work completed.

4.7.    Interest shall be charged at 5% per month on overdue amounts.

4.8.    Should Prana Energy be required to engage legal assistance or debt collectors to recoup outstanding funds, the fees, commissions, expenses of the engaged third party are accepted and to be paid by the customer

4.9.    Prana Energy will not issue a Certificate of Compliance until the System Price, including any interest charged, is paid in full by the Customer.

4.10.    GST is applied to the Full System Value irrespective of any STC discount. Where STC discount are applied as a point-of-sale discount the Out of Pocket Investment payable will include the GST of the full System Value.

5.Government financial incentives

5.1.    Unless specifically requested the Customer agrees to assign immediately STC’s to Prana Energy in exchange for a point of sale discount from the Full System Value.

5.2.    The Customer authorises Prana Energy to submit any relevant application to any relevant Authority for the Solar financial incentives.

5.3.    If the market value of a STC changes by at least 10 percent, Prana Energy shall:

a)        apply the increase in value of the STC discount as a reduction to the Contract Price; or

b)        apply the decrease in value of the STC discount as an increase to the Contract Price


5.4.    Where financial incentives are abolished during construction, you accept to pay the full system value as quoted for the avoidance of doubt, a change in market value of the STC financial incentive that is less than 10 percent shall not affect the System Price. 

6.       Statements

6.1.    The Customer agrees that the System, including its performance and limitations (including shading problems) has been explained to them.

6.2.    Panel capacity is based on standard test conditions and real-life output may vary.

6.3.    Prana Energy has taken reasonable care to ensure information regarding government assistance schemes and electricity projections are correct at the time of publication. Such information is subject to change without notice. Further information about the schemes can be found at the following website (

6.4.    Prana Energy is not responsible for any inaccuracies, or for any losses caused to the Customer by changes in government assistance schemes or other programs.

6.5.    All projections of electricity generation and performance (financial or otherwise) have been prepared in good faith and have been prepared with best information which has been provided and readily available to Prana.

6.6.    Prana is a signatory of the Clean Energy Council Retailer code of conduct which must be complied with and can be found at the following web address. (

7.System Component Liability

7.1.    Our whole system warranty and performance is based on components performing as advertised by individual manufacture.

7.2.    Prana Energy shall use reasonable endeavors to facilitate any warranty or guarantee provided by the manufacturer for the benefit of the Customer.

7.3.    Except as permitted by the Consumer Law or other applicable law (including section 64A of the Consumer Law), the liability of Prana Energy is limited, to the extent that it is fair and reasonable, to the following:

a)        the supply of a replacement System or an equivalent System;

b)        the repair of the System;

c)        the payment of the cost of replacing the System with an equivalent System; and

d)        the payment of the cost of having the System repaired.

8 Definitions

Term Definition
Ancillary Equipment includes metres, enclosures, boards and other equipment which form part of, are connected to, or are necessary for the proper functioning of the System.
Authority means any federal, state or local government or statutory authority, corporation or similar entity
Certificate of compliance includes a Certificate of Compliance – Electrical Safety (CCES), or such other certificate as may be required by the relevant industry or Authority from time to time.
Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (The Australian Consumer Law).
Customer means the person to whom the System is being provided or upon whose Premises the System is being installed.
Energy Supplier includes any supplier, retailer and distributor of electricity, electrical systems and related equipment or services
Premises means the site on which the System will be installed.
STC Small scale certificates (STC’s) are a financial incentive and customers will not qualify for any government-based financial recompense at the completion of the STC creation process.
System means the solar power system supplied by Prana Energy, including work and services connected with its installation.
Out of Pocket Investment means the amount payable by the Customer to Prana Energy for the System, includes GST, any variations, additions or updates agreed between the parties, and interest charged by Prana Energy to the Customer.
Full System Value means the total value of the system before Taxes, before financial incentives, Discounts have been applied